Troubleshooting

Freyr SUBMIT PRO

• What is the upgrade schedule and availability of new features in SandBox?
• Does Freyr provide a knowledgeable support desk with top-tier support during GMT, ET, and PT business hours for robust support?
• How do you audit for GxP and/or Sox compliance?
• How do you ensure the separation of accounts (no sharing of accounts)?
• How do you manage application upgrades and support customer data when upgrading?
• What are your access protocols for both users of your platform/application and your staff?
• How do you assure access management for GxP or SOX compliance?
• How frequently do you perform vulnerability scans of environments where customer data is stored or accessed?
• How frequently do you perform penetration testing on environments where customer data is stored or accessed?
• Do you currently perform vulnerability scans of your Internet-facing infrastructure and application using accredited industry-standard tools?

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